Terms and conditions

1. The purpose of these Terms and Conditions is to regulate the relationship between Lucky Hippo Casino (the "Company") and its users ("User" or "Users").
2. By registering an account with the Company, Users acknowledge that they have read, understood, and agreed to be bound by these Terms and Conditions.

Account Registration

1. Eligibility: The User must be at least 18 years old (or the age of majority in their jurisdiction) to register an account with the Company.
2. KYC and Verification Requirements: The User is required to provide identification documents and proof of address as part of the registration process.
3. Responsibility for Account Security:
   • Users are responsible for maintaining the confidentiality and security of their account login credentials.

Deposits and Withdrawals

1. Accepted Payment Methods: The Company accepts deposits via [list payment methods, e.g., Visa, Mastercard, Bitcoin, etc.].
2. Minimum and Maximum Limits: Deposits start at a minimum of AUD 25, while withdrawals have a minimum limit of AUD 100.
3. Processing Times and Fees:
   • Deposits are processed instantly.
   • Withdrawals may take up to 5 business days.
   • The Company does not charge any fees for deposits or withdrawals.
4. Anti-Money Laundering Policy: The Company reserves the right to request additional documentation from Users suspected of engaging in money laundering activities.

Bonuses and Promotions

1. How Bonuses Are Credited: Bonuses are credited automatically upon successful deposit, subject to promotional terms.
2. Wagering Requirements: To withdraw bonus funds or related winnings, Users must meet the specified wagering requirements (40x on bonus + deposit for slot games).
3. Expiry and Abuse Clauses:
   • Bonus offers have a maximum validity period of 30 days from the date of issuance.
   • The Company reserves the right to void bonus credits if it suspects abuse.

Gameplay and Fairness

1. RNG Usage: All games offered by the Company use a Random Number Generator (RNG) to ensure fairness.
2. Game Malfunctions:
   • In the event of a game malfunction, all bets will be voided.
   • Any winnings credited to the User's account will be returned.
3. Limits on Play and Responsible Gaming Tools:
   • Users can set deposit limits, time-out periods, and self-exclude from their account settings.

Responsible Gambling

1. Self-Exclusion Options: Users can choose to self-exclude from playing for a specified period or permanently.
2. Deposit, Wager, and Session Limits: Users are encouraged to set deposit limits, wager limits, and session reminders to maintain responsible gaming practices.
3. Help and Support Links: The Company provides links to external resources offering support for problem gambling.

Prohibited Activities

1. Bonus Abuse:
   • Engaging in bonus abuse or exploiting promotional terms will result in the voiding of bonus credits.
   • Potential account suspension may occur.
2. Fraud, Collusion, or Manipulation: Any attempts to manipulate games or engage in fraudulent activities may lead to account closure and/or reporting to relevant authorities.
3. Use of Bots or Automated Systems: The use of bots or automated systems is strictly prohibited.

Account Suspension and Closure

1. Voluntary Account Closure: Users can close their accounts at any time by contacting the Company's support team.
2. Breach of Terms: Failure to comply with these Terms and Conditions may result in account suspension or closure without prior notice.
3. Inactivity and Dormant Accounts:
   • Accounts with no activity for 180 days will be considered dormant.
   • Dormant accounts may be closed.

Privacy and Data Protection

1. Information Collected: The Company collects personal data from Users for providing services, including verification and marketing activities.
2. Use and Storage of Personal Data: The Company stores User data securely and complies with relevant data protection regulations (GDPR).

Limitation of Liability

1. Losses: The Company will not be liable for any losses incurred by Users due to system errors or technical issues.
2. System Errors: In the event of a system error, all bets will be voided, and any winnings credited to the User's account will be returned.
3. Third-Party Links:
   • The Company is not responsible for the content or services offered by third-party links.

Amendments and Updates

1. Right to Modify the Terms: The Company reserves the right to modify these Terms and Conditions at any time without prior notice.
2. Notification of Changes: Users will be notified of changes via email or within their account settings.

By registering an account with Lucky Hippo Casino, Users acknowledge that they have read, understood, and agreed to be bound by these Terms and Conditions.